Documents and forms for download

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Information on payment transactions

Remittance
conditions

The following conditions apply to the execution of transfers.

Direct debit
conditions

The following conditions apply to payments by direct debit.

PictureCard
conditions

Find out everything you need to know about selecting and checking the image content of your PictureCard.

Booking-free
public holidays

In this document you will find an overview of our bank holidays.

Forms and applications

Increase in
Recharge limits

Would you like to increase your top-up limit? Then fill out this form and send it to us by email or fax.

Account switching
service

Use our account switch service form for a quick and easy account switch.