All service numbers at a glance

Contact

Please note

Due to the current situation, many of our customer advisors are currently working from home. Therefore we would like to ask for your help:

If possible, please use our contact form instead of picking up the phone.

Service hotlines

Do you have any concerns or questions about one of our products?

08161 4060 406

Monday to Friday: 7.30 a.m. - 6.30 p.m.
Saturday: 9 a.m. - 1 p.m.

08161 4060 415

Monday to Friday: 8 a.m. - 5 p.m.
Saturday: Not available

08161 4060 410

Monday to Friday: 8 a.m. - 5 p.m.
Saturday: Not available

Woman talking on the phone with smartphone

Lock emergency call

The nationwide emergency number.
* Area code from abroad may differ. View here

From Germany

116 116

(free of charge)

From abroad

0049 * - 116 116

(chargeable)

Our booking times

Enter your transfer before 3 p.m. so that it can be booked on the same day. If you do not receive a transfer within two working days, please contact the sending bank.

We book on bank working days from

12:00 p.m. - 5:00 p.m.